Return And Exchange Policy
Exchange Policies: We are committed to make your shopping experience hassle-free and enjoyable as much as possible!
Please read through the following terms & conditions of exchange at jhakhas prior making a purchase.
Easy hassel free exchange will be done in the case of
- Manufacturing defect
- Wrong Item Received
- Size & Fit issue
On hand embroidred sarees and suits there may be little variations in Colour or Embroidery due to hand dyed the hand embroiderd process of making each product unique and hence the shade tone may vary by 3-5% .
Such little irregularity is the proof of handmade hence return will be subject to approval by jhakhas team.
Exchange concern should be raised within 2 days after receiving the order , by email on jhakhasorder@gmail.com
In case the product you wish to exchange is out of stock or you want to buy later we will issue a credit note/gift card with lifetime validity.
We recommend making a video while opening the parcel you've received to avoid any conflicts while applying for returns.
Exchange will be processed after recieving the return parcel.
(Exchange is available only for domestic orders. Due shipping limitations we dont povide any return and exchange on INTERNATIONAL ORDERS.)
Customized Stitching
Customized StitchingWe are delighted to offer Stitching Services, making it single stop for our valuable customers. We know that it gets difficult for people living overseas or remote area, So we are here to make it easy for you.
The stitching charges are mentioned below:
- For Blouse Stitching - Rs. 949/-
- For Kurta/Kurti Stitching - Rs. 999/-
- For Pants Stitching – Rs. 999/-
- For Patiyala/Plazzo Stitching – Rs. 1199/-
For Any Extra Designer Stitching Extra Amount Will be Charged extra As per Design.
How to avail Jhakhas stitching services
STEPS:
- While placing order please write a note that you also want stitching services we will contact you back OR Once Order is placed, please email us on jhakhasorder@gmail.com or click to whatsapp https://wa.me/919109005534 .
- Click the link of the stitching form https://forms.gle/tdgcKnHYmmM3gz688 or connect with us on jhakhasorder@gmail.com
- Fill correct measurements in the stitching form to avoid any fitting issues and submit the form.
- RELAX, Once we receive form our team will contact you with in 24 hrs regarding your request.
- Please note the stitching services will be PREPAID only. i.e. you have to pay us in advance before you want us to begin the stitching for you.
- Please see below Tips & Notes Regarding taking measurement & also some rules you must know before taking our stitching services.
How to take Measurement?
Important Notes while taking measurement:
- Keep Measurement tape firm, but not tight.
- Ask someone to assist you while taking measurement.
- Measurements Can be defined by Self-Measured, By Cloth measurement, By Tailor/ Designer measurements. (We Advise Tailor Measurement for perfect fit)
When Taking Salwar Suit Measurement
- Bust: Measure the fullest part of your bust while keeping the measurement tape a bit loose.
- Around Waist: Measure it at the natural waistline(where you normally wear bottom)
- Around Hips: Measure it around the widest part of hips.
- Kameez Length: Measure it from shoulder to over bust and down to as long as you want.
- Bottom Length: Measure it from the waist (where you normally wear bottom) downwards along the side to the heel. In case of Churidar style we add 10-15 inches/25-38 centimeters (whichever unit is selected) extra to the bottom length.
When Taking Blouse Measurement
- Bust: Measure the fullest part of your bust while keeping the measurement tape a bit loose.
- Around Above Waist: Measure it between the ribcage & above the navel or at 15 inches from the shoulder point.
- Blouse Length: Measure length from the shoulder point to your desired length like shown in the image
Important Note :
- Please note the stitching services will be PREPAID only. i.e. you have to pay us in advance before you want us to begin the stitching for you.
- Delivery Timeline will increase for 10 days in stitching services.
- If you are adding multiple Sarees to your cart, fill the form once and connect with us on jhakhasorder@gmail.com to help you in better way.
- Complete your Payment as per the normal ordering process.
- After receiving filled form our team will contact you within 24 hrs to understand and ask if we have any queries
- Stitching Pattern/Design/Styles once submitted cannot be changed.
- For some reason if our designers feel that the front & back neck options chosen by customer do not work technically as a combination, our customer service team will get in touch with you with suggested alternate options.
- Please note, Jhakhas will not be responsible for any fitting issues that may arise due to incorrect measurements given by the customer.
- Saree for which blouses have been stitched cannot be exchanged and Blouses once stitched cannot be altered by us.
- All Blouses are stitched with Lining and the lining is pre-washed & pre-shrunk.
- Padding Option is available only for Designer Blouse Style, please mention that in the form
- You can add reference image for neck designs while filling the stitching form.
Thank you
Jhakhas.com
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